PAYMENT
We accept major credit cards. Customers with PayPal (www.paypal.com for further info) accounts can send payments to orders@bilkerdijk.com.
We ship internationally. For international customers, making payments with PayPal is recommended. If you are using credit cards, please make sure that your billing address matches credit card bank records. It is customer’s responsibility to check duty, if any, that may be imposed by the receipient’s customs/government office.
The company reserves the right to change pricing at any time without a prior notice.
SHIPPING
Shipping time and cost depend on the delivery address and shipping option you choose. Please feel free to experiment with our check-out system. After selecting the “Shipping Option,” click “Apply” button, and the total cost will be shown on the right-hand side before you need to input the billing information.
For non-USA destinations, delivery time cannot be guaranteed but estimated. We recommend adding 3-7 business days to the available delivery option.
RETURN
In accordance with the universal retail policy for special occasion items, all sales are considered FINAL. However, we understand that online customers are purchasing under somewhat blind conditions. Thereby, we allow returns for exchanges and store credits (for future use without expiration date) as follows.
For exchange or store credit, less shipping cost:
1. A return authorization number (RMA#) should be obtained via e-mail to service@bilkerdijk.com
2. Write the RMA# on outside of the package as well as on the enclosed packing slip with a note for the exchange/credit.
3. Return postmark the package within 3 days of the receipt/delivery of the merchandise. For Express orders, return package must be postmarked within 24 hours of receipt.
Please note that any problems with the merchandise or order must be reported immediately, and returns must be postmarked within the time limit as stated above.
It is important that the return package is postmarked within the specified time under ANY circumstances for proper credit (even if RMA# was unobtained due to holidays, internet failure, etc.) Saturday is counted as 1 day but Sunday is not counted. Under no circumstances, items will be accepted after the occasion date!
All merchandise must be returned in its ORIGINAL CONDITION, with the original tag, in its ORIGINAL PACKAGING. It is very important that the return items arrive in new, resalable condition, in original packaging to ensure full credit. The company reserves the right to refuse or impose 25-75% restocking fees on all unauthorized, late, damaged, and/or items missing labels. Returns sent after the allowed period of time will be shipped back to the customer, and all costs incurred in returning the item will be charged to the customer.
Exchanges are subject to the regular shipping and handling charges starting at $5.95.
All returns must be shipped to:
Bilkerdijk Cosmetics
54 West 31st Street
New York, NY 10001
Customer satisfaction is important to us. If you have any questions regarding our policy or have special circumstances, please contact us via service@bilkerdijk.com before placing the order.
